Question 1

Will the try-on actually look like me?

Accepted Answer

Aazma works hard to keep your real face, skin tone and body shape, and changes only the outfit, lighting and styling — never your identity. Because it is an AI preview, results can vary and it is not an exact-match guarantee. It's a true-to-you preview, not a flawless studio photo. If a render technically fails and no image is produced, your payment is automatically refunded to the original method.

Question 2

Is my selfie private? Who can see my photos?

Accepted Answer

Your photos are processed by AI, not browsed by a staff team; only anonymised low-resolution thumbnails may be kept for quality checks. Images are stored on servers in Mumbai, India, and the try-on is generated by our AI engine (FASHN). They are never shown to other users, never sold, never used for ads, and never used to train models. You can ask us to delete everything any time.

Question 3

What happens if the render is bad or doesn't look right?

Accepted Answer

A render that technically fails (no image is produced) is automatically refunded to your original payment method. A successful render is non-refundable, because each one uses paid AI compute that cannot be reversed, and results can naturally vary — it is an AI preview, not an exact-match guarantee.

Question 4

Can I get a refund?

Accepted Answer

A successful render is non-refundable, because each render uses paid AI compute (Claude, FASHN and image AI) that cannot be reversed. If a render technically fails and no image is produced, your payment is automatically refunded to the original method. For any payment query, email grievance@aazma.app with your try-on ID.

Question 5

How long does it take to get my try-on?

Accepted Answer

About a minute in most cases. You upload a clear selfie and a photo of the outfit, verify your mobile with an OTP, pay ₹199, and Aazma returns two AI preview poses. On a busy day or slow network it can take a few minutes — your result is saved, so you never lose it.

Question 6

Can I use a photo of someone else, like my sister or a model?

Accepted Answer

Please use only your own photo, or a photo of someone who has clearly agreed to be tried on. Aazma is for 18+ users and your consent matters: don't upload a stranger's, a celebrity's, or a child's photo. Using someone's image without permission is not allowed and may be illegal.

Question 7

Which outfits work best on Aazma?

Accepted Answer

Clear, front-facing photos of the full garment work best — saree, lehenga, kurti, anarkali, gown and one-piece all do well. A flat, well-lit product photo (like the ones shops send on WhatsApp) gives a cleaner result than a crumpled or dark photo. Very sheer fabrics, heavy reflections or extreme close-ups can be harder for the AI.

Question 8

What kind of selfie should I upload for the best result?

Accepted Answer

A clear, well-lit, front-facing photo where your face and body are visible, ideally standing straight against a plain background. Avoid sunglasses, heavy filters, group photos and very dark rooms. A simple daylight selfie usually gives the most true-to-you result.

Question 9

Is the payment safe? Can I pay by UPI?

Accepted Answer

Yes. Payments are handled by Razorpay, a trusted Indian payment gateway, and you can pay by UPI (GPay, PhonePe, Paytm), debit card, credit card or net banking. Aazma never sees or stores your card or UPI PIN. The price is ₹199 including 18% GST — no hidden charges, no subscription.

Question 10

Is the result really me, or is it a model with my face pasted on?

Accepted Answer

It is built around you — your own face, your skin tone and your body shape — not a stock model. The AI re-poses you in the chosen outfit. It is an AI preview meant to help you decide if a dress suits you, so small differences from a real photo are normal and expected.

Question 11

Why do I have to verify my mobile number with an OTP?

Accepted Answer

The OTP confirms it's really you, keeps your saved try-ons tied to your number, and protects against misuse of someone else's photo. We send the OTP through a secure service and use your number only for login and to send your result — not for spam.

Question 12

Do you store my photos forever?

Accepted Answer

No. Your uploaded photos are auto-deleted within 30 days. Your renders stay in your account until you delete them or close your account. You can request full deletion any time from the Delete Data page or on WhatsApp, and we complete it within 7 days.

Question 13

Is Aazma a real company? Who is behind it?

Accepted Answer

Yes. Aazma is built by Kanya Creation, a textile business based in Ahmedabad, Gujarat. It is a fully AI-managed virtual try-on — no agents and no upselling. Your photos are processed by AI, not browsed by staff (only anonymised low-res thumbnails may be kept for quality checks). You can reach us on WhatsApp or at grievance@aazma.app any time.

Question 14

Can I show the try-on to a friend or order the outfit after?

Accepted Answer

Absolutely — that's exactly what it's for. Save your two poses, share them on WhatsApp, ask your family, and then buy the outfit with confidence from wherever you found it. Aazma helps you decide before you spend on the real dress.

Jo bhi mann mein hai — poochho.

Aapke Sawaal, Hamare Jawaab

Jawaab Nahi Mila? Poochho.