Aazma is operated by Kanya Creation, a sole proprietorship registered in Ahmedabad, Gujarat, India ("Aazma," "we," "us"). This Privacy Policy is published under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000.
To deliver the service we share the minimum necessary data with the processors below. We never sell your data, and never share it with advertisers or AI-training datasets.
Your personal data, including face images, is stored on AWS Mumbai (ap-south-1) and does not leave India. FASHN.ai processes images in transit; processing logs may be retained outside India per their privacy policy, but the images themselves are deleted after rendering.
We follow Reasonable Security Practices and Procedures under IT Act s.43A: TLS 1.3 for all API calls, HMAC-signed payment webhooks, encrypted database backups, and role-based access control on AWS. We do not sell or expose your selfie to any ad network or AI training set; the only third party that receives your image is our rendering processor (FASHN.ai) strictly to create your try-on.
You must be at least 18 years old to use Aazma. If you are under 18, you must use Aazma only with the express consent of a parent or legal guardian, and that adult is treated as the account holder under the DPDP Act.
By uploading a photo, you grant Aazma a limited, royalty-free, non-exclusive licence to process that image solely to deliver the try-on service. This licence ends when the render is complete or when you delete the source photo, whichever is earlier.
You own the renders Aazma generates for you. We do not use your photos or renders to train AI models. We may keep anonymised, low-resolution thumbnails of outputs solely for internal quality checks — never to train models, and never for marketing without your separate written consent.
Aazma's rendering depends on FASHN.ai. If FASHN suffers downtime, your render queue is paused; pending credits are not consumed. We do not guarantee identical output for repeat renders — AI is probabilistic by nature.
Aazma's total liability for any claim is limited to the amount you paid us in the preceding 90 days. We are not liable for indirect, incidental, or consequential damages.
These Terms are governed by Indian law. Exclusive jurisdiction lies with courts in Ahmedabad, Gujarat.
A single try-on costs ₹199 (inclusive of 18% GST) and delivers two (2) HD AI-rendered poses. Payment is collected via Razorpay before rendering begins.
A successful render is non-refundable. Aazma incurs an irreversible third-party compute cost the moment a render is generated, and we cannot recover that cost. This is the industry standard followed by FASHN.ai, OpenAI, and similar AI compute platforms. A render counts as successful once a try-on image is delivered to your account — even if the AI preview differs from what you expected. AI output naturally varies, and that variation is not, by itself, a defect and is not refundable; a free re-run applies only to a verified technical fault on Aazma's side (see 3.4), not to a result you are unhappy with.
Credit packs and prepaid bundles apply only to our Makers / Manufacturer / Boutique (B2B) plans — not to the ₹199 consumer try-on, which is always a single pay-per-use purchase with no bundle or subscription. For B2B credit packs: unused credits remaining in a pack are refundable within seven (7) calendar days of purchase if you have not consumed any credit from that specific purchase, less applicable payment gateway fees (~3%). After 7 days, unused credits remain valid for 12 months but are non-refundable in cash.
If a render fails or comes out clearly broken due to a verified technical fault on Aazma's side (not due to poor input image quality, unsupported garment, or breach of our Content Policy), we will re-run the render free of charge. If, after a reasonable attempt, we are unable to deliver a working render at all, we will refund the amount you paid to your original payment method within seven (7) days. To claim, email our Grievance Officer with your try-on ID within seven (7) days of the render. The free re-run (and, where we cannot deliver, the refund) is your sole and exclusive remedy for failed renders — without prejudice to your statutory rights under section 3.6.
Monthly subscriptions apply only to our Makers / Manufacturer / Boutique (B2B) plans. The ₹199 consumer try-on has no subscription and never auto-charges — you pay once, per try. For B2B subscriptions sold on aazma.app: you may cancel at any time from your account; cancellation takes effect at the end of the current billing cycle and no further charges are made. We send a payment reminder before each renewal per RBI recurring-payments guidelines.
Nothing in this Refund Policy limits your statutory rights under the Consumer Protection Act, 2019 in case of a "deficiency in service" as defined under section 2(11) of that Act.
Before every upload, you must confirm that you are the person in the selfie AND you own or have explicit consent for every face and every garment photo you upload. Aazma displays a click-wrap consent on the upload screen; checking it is a legal representation under contract law.
Uploading another person's face — partner, mother-in-law, friend, model, celebrity — without their explicit written consent is prohibited and may constitute an offence under IT Act s.66E (privacy violation) and the Bharatiya Nyaya Sanhita 2023.
Every rendered output carries a visible "AAZMA" watermark indicating it is AI-generated. Per the MeitY Advisory of March 2024 on synthetic media, removing or obscuring this watermark for redistribution is a breach of these Terms.
No uploads of any person under 18 are permitted in any context.
If you believe a render of you was generated without your consent, report it to our Grievance Officer (Section 5). We will remove the disputed render within 24 hours of receiving a valid complaint, per Rule 3(2)(b) of the IT (Intermediary Guidelines) Rules 2021.
Grievance Redressal Officer + Data Protection Officer
Name: Priyank Gidwani
Designation: Founder & DPO
Address: Kanya Creation, Ahmedabad, Gujarat 380001, India
Email: grievance@aazma.app
Response timeline: acknowledgement within 24 hours; resolution within 15 days (Consumer Protection Rules) and 30 days for DPDP-specific grievances.
You may also escalate to:
We notify users via WhatsApp and in-app message at least 14 days before any material change to these policies. Continued use after the change date constitutes acceptance.